Shipping policy
Shipping Policy
Free Standard Shipping
We offer free standard shipping on all in-stock furniture orders to the 48 contiguous U.S. states.
White-Glove / Premium Delivery (When Available)
For larger or bulky furniture items, we may offer premium delivery (e.g. white-glove service) at no extra cost. This premium service typically takes 3 to 10 business days from the ship date, depending on your location and carrier scheduling. White-glove delivery includes uncrating, placement in one room of your choice, and removal of all packing materials. We will confirm details and timing with you at checkout or via follow-up.
Order Processing & Lead Times
- Standard furniture orders are generally processed and shipped within 3 to 5 business days**, unless otherwise noted.
Shipping Methods & Carriers
Most non-bulky items ship via parcel carriers (such as UPS Ground or equivalent). Larger furniture items ship via freight carriers capable of handling heavy or oversized shipments. Unless you request otherwise, we select the carrier and route to ensure safe, efficient delivery.
Delivery Conditions & Limitations
- Delivery is available only to locations accessible by standard carrier equipment (truck, lift-gate, dock, etc.).
- For premium or white-glove deliveries (if applicable), service may include uncrating, placement, and debris removal—subject to service availability in your area.
- Restricted areas, remote addresses, or locations with limited access (narrow streets, tight corners, stairs) may incur surcharges or require alternative delivery arrangements. We will contact you in advance if that applies.
Risk of Loss & Inspection
Title and risk of loss transfer to the buyer once the goods are placed with the original carrier (FOB factory). When your furniture is delivered:
- Inspect all items before signing for delivery.
- For visible damage, note it on the delivery receipt and take photos before accepting the shipment.
- If hidden damage is discovered later, please contact us within 48 hours so we can assist with claims or replacements.
Tracking & Notifications
After your order ships, you’ll receive a confirmation email and tracking information (when available). For freight or white-glove deliveries, the carrier may contact you directly to arrange a delivery window.
Partial Shipments
If part of your order is backordered or needs more time, we may ship available items first and remaining items later. You will not be charged extra for split shipments to the same address (unless expedited service is requested).
Special Services & Upgrades
If you require additional delivery services—such as inside drop-off, room-of-choice placement, or installation—please contact us before placing your order. Additional fees may apply based on location, item size, and access conditions.
Questions or Issues
If you have shipping questions, want to verify delivery options, or need to report damage or missing parts, you can contact us through:
- The Hekman Help Center (submit a support ticket).
- Our website chat bubble to speak with a live agent or submit your request via email.