Privacy policy

Privacy Policy

Hekman Furniture Internet Privacy Policy

Hekman Furniture recognizes the privacy concerns of visitors to its sites on the Internet. Specifically, Hekman Furniture recognizes the importance of protecting the privacy of personally identifiable information collected about visitors to Hekman Furniture’s website and about our customers who sign up to receive marketing communications, including text messages. As a general policy, no personally identifiable information is automatically collected from visitors to Hekman Furniture’s sites unless you provide that information voluntarily.

Ownership and Corporate Relationship

Hekman is a subsidiary of Howard Miller Company. As part of the Howard Miller family of companies, information collected by Hekman may be shared with Howard Miller and its affiliates in accordance with this Privacy Policy to improve products, services, and customer experience.

Information Collection and Use

Hekman gathers information about website visitors to improve the quality of online information and services offered. There are two types of data that Hekman collects: site visitor data and personal information voluntarily provided by site visitors.

Site Visitor Data

Hekman Furniture routinely gathers data on website activity, such as how many people visit the site and which pages they view. Site visitor data is:

  • Collected on an aggregate, anonymous basis, which means no personal information is associated with this data.

  • Gathered through the use of web server logs and cookies. A web server log is a file where website activity is stored. A cookie is a small piece of information that a website sends to a visitor’s computer, which is stored on the visitor’s hard drive. Hekman Furniture uses cookies to track repeat visits, monitor usage patterns, and better serve you. The cookie does not extract personal information about you. Most browsers provide a simple procedure to reject cookies or enable you to control whether you want to receive cookies through prior notification.

  • Shared among the Hekman Furniture and Howard Miller family of companies to improve site content and overall service.

Hekman Furniture does not use cookies or other tracking technologies to collect your precise geographic location, and we do not use cookies to track your activity across unaffiliated websites for third party targeted advertising purposes.

Personal Information

Hekman Furniture collects personal information submitted by site visitors and customers, such as a visitor’s or customer’s name, address, phone number, and email address. Personal information is collected only when site visitors voluntarily provide it, for example when you:

  • Place an order

  • Create an account

  • Sign up for email or SMS marketing

  • Contact us with questions or requests

Personal information, excluding credit card information, collected from the Hekman Furniture Store may be disclosed to a Hekman Furniture dealer as necessary or appropriate to process any orders and provide customer service. Hekman Furniture does not collect credit card information directly; payment card details are processed by our third party payment processors.

Portions of the Hekman Furniture website may require registration and log in processes in which you select a user ID and password (collectively, the “Password”). You are responsible for maintaining the confidentiality of your Password. All activities that occur using your Password are your responsibility, whether or not authorized by you. You agree to immediately notify Hekman Furniture of any unauthorized use of your Password or account.

SMS Marketing and Notifications (United States only)

We offer an optional SMS (text message) program for customers with United States mobile phone numbers. By choosing to enroll in our SMS program, you agree to receive text messages from us related to:

  • Marketing and promotional offers

  • Abandoned cart reminders

  • Order updates and other transactional notifications

Participation in our SMS program is voluntary and is not required to make a purchase.

When you opt in to SMS, we may collect and maintain:

  • Your mobile phone number

  • Time and date of messages sent and received

  • Message content and your responses

Standard message and data rates may apply from your mobile carrier. Message frequency may vary.

You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). You may also contact us using the contact details provided on our website to request removal of your phone number from our SMS marketing list.

Our SMS program is intended for residents of the United States only. If you are located outside the United States, please do not enroll in our SMS program, as different marketing and privacy laws may apply in your country.

Text messaging originator opt in data and consent will not be shared with any third parties for their own marketing purposes. We may share your SMS opt in data with our service providers solely to help us manage and deliver the SMS program (for example, with our SMS and email marketing provider).

Abandoned Cart and Transactional Messages

If you begin a purchase on our website and provide your email address and/or mobile phone number, we may send you:

  • Abandoned cart reminders to help you complete your purchase

  • Order confirmations and updates

  • Other transactional communications related to your purchase or account

These communications are based on your interactions with our website and the information you voluntarily provide. You can opt out of marketing messages at any time, but we may still send you necessary transactional communications related to orders you place or your account.

Location Information

Hekman Furniture does not collect or track your precise geographic location (for example, GPS based location, Bluetooth beacons, or continuous device location tracking) for marketing or SMS purposes.

We may use general location information that can be derived from your IP address or shipping address (for example, city, state, or country) to:

  • Display appropriate currency, language, or shipping options

  • Comply with legal requirements in certain regions

  • Understand where our customers are located on a broad, non precise basis

We do not use precise location data to trigger location based SMS campaigns.

How We Use Information

We may use the information we collect for purposes including:

  • Providing, operating, and improving our website and services

  • Processing and fulfilling orders and customer service requests

  • Sending marketing communications (email and SMS) where you have opted in

  • Sending transactional communications related to your purchases and account

  • Understanding how visitors use our website so we can improve our content and offerings

  • Protecting the security and integrity of our website and business

  • Complying with legal obligations and enforcing our terms and policies

How We Share Information

Hekman Furniture will not sell, trade, or otherwise disclose personal information or email communications outside the Hekman Furniture and Howard Miller family of companies except as described in this Privacy Policy or as required by law.

We may share personal information:

  • Within the Hekman Furniture and Howard Miller family of companies to operate our business and provide products and services.

  • With service providers that perform services on our behalf, such as:

    • E commerce platform and hosting providers (for example, Shopify)

    • Email and SMS marketing platforms (for example, Klaviyo)

    • Payment processors

    • Shipping and logistics providers

    • Analytics and website support providers

These service providers are permitted to use personal information only as necessary to provide services to us and are not authorized to use the information for their own independent marketing purposes.

  • With dealers or distribution partners as necessary or appropriate to process orders and provide service in your area.

  • To comply with law or respond to legal, judicial, or governmental requests or proceedings, or to protect the rights, property, or safety of Hekman Furniture, Howard Miller, our customers, or others.

SMS specific sharing limitation: Text messaging originator opt in data and consent will not be shared with any third parties for their own marketing purposes. This type of information may be shared only with service providers who assist us in operating our SMS program and who are contractually restricted from using it for their own marketing.

Email Communications

Any comments or questions sent via email to Hekman may be shared with our customer service representatives, independent sales representatives, or employees most capable of addressing your questions and concerns. Hekman will retain your communication until we have done our best to provide a complete response, and will then either discard it or, in some cases, archive it.

Please be advised that most email systems do not provide a means for completely secure and private communications. Non-encrypted email communications may be accessed and viewed by others while in transit to or from Hekman. For that reason, do not use email to communicate information to Hekman that you consider to be confidential.

Hekman will not sell, trade, or otherwise disclose personal information or email communications outside the Hekman and Howard Miller family of companies unless required to do so by legal, judicial, or governmental proceedings, or in accordance with any authorization you have provided.

Consent to Transfer

Hekman is operated in the United States. If you are located in the European Union or elsewhere outside the United States, please be aware that any information you provide to us will be transferred to the United States. By using this website or providing us with your information, you consent to this transfer.

Revisions

Hekman may revise this Internet Privacy Policy at any time by updating this posting.